Hugo Terms and Conditions

1. Eligibility

You must be at least 13 years old to use Hugo. By using Hugo, you represent and warrant that you meet this requirement.

2. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your password and for all activity under your account.

3. Subscriptions and Billing

Hugo may offer paid subscriptions or in-app purchases. All billing, payments, cancellations, and refunds are handled exclusively through the Apple App Store in accordance with Apple's terms and conditions. Subscription status is managed using RevenueCat. We do not collect or process your payment card details directly.

4. Acceptable Use

You agree not to:

• Use Hugo for unlawful, fraudulent, or harmful purposes.
• Reverse engineer, decompile, or attempt to access Hugo's source code.
• Interfere with or disrupt Hugo or its servers.
• Infringe intellectual property rights or other legal rights of others.

5. Intellectual Property

All intellectual property rights in Hugo, including the software, design, features, and content, belong to Snowdrop Labs Ltd or its licensors.

By using Hugo, you grant us a limited license to process your voice inputs, location data, and other content solely as necessary to provide and improve the service.

6. Termination

We may suspend or terminate your account at our discretion if you violate these Terms or use Hugo unlawfully. You may delete your account at any time within the app.

7. Privacy and Data Protection

Your use of Hugo is subject to our Privacy Policy, which explains how we collect, use, share, and protect your data.

Key retention commitments include:

• Account data: active account plus up to 3 years after deletion
• Subscription/billing records: 6 years
• Voice inputs/transcripts: up to 12 months; ElevenLabs may retain up to 3 years
• Location logs: 12 months
• Analytics and usage logs: 12 months
• Crash reports: 6-12 months

8. Disclaimer of Warranties

Hugo is provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Snowdrop Labs Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of your use of Hugo.

Our total liability to you for any claims arising from Hugo shall not exceed what is required by law.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you through Hugo or by other appropriate means. Continued use of Hugo after changes take effect constitutes acceptance of the revised Terms.

12. Contact Information

For questions about these Terms, contact our Data Protection Officer:

Anna van Wingerden
Snowdrop Labs Ltd
21 Thurleigh Court
Clapham, London, SW12 8AQ
annaencodehack@gmail.com